Privacy Policy

Last updated: October 2025
Website: https://www.dot2dot.com.my

1. Introduction

Welcome to Dot2Dot Sdn. Bhd. (“we”, “our”, “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, communicate with us, or use our services.

By using our website or providing your personal data, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, request a quote, or make a purchase, we may collect:

  • Name
  • Company name
  • Email address
  • Contact number
  • Billing or delivery address

b. Technical Information

Automatically collected via cookies, analytics, or similar technologies:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent

c. Order & Communication Records

We may store communication history, artwork uploads, order details, or support inquiries for service improvement and documentation.

3. How We Use Your Information

We use your personal data for:

  • Processing your orders and payments
  • Providing quotations, invoices, or delivery updates
  • Communicating about your account, support, or inquiries
  • Improving our website and customer experience
  • Sending marketing updates (only with your consent)
  • Fulfilling any legal or regulatory obligations

4. How We Share Your Information

We do not sell or rent your personal data.
We may share limited information only when necessary:

  • With trusted service providers (e.g., payment gateways, web hosting, courier partners)
  • With legal or regulatory authorities when required by law
  • Within our group of companies for operational purposes

All third parties are bound to handle your data securely and in compliance with PDPA.

5. Cookies and Tracking Technologies

Our website uses analytics tools (e.g., Google Analytics, Meta Pixel) to understand visitor behavior and improve our content.

6. Data Retention

We retain your data only as long as necessary for:

  • The purpose it was collected for
  • Legal or accounting obligations
  • Customer service history

Afterward, your data will be securely deleted or anonymized.

7. Your Rights (PDPA Malaysia)

Under the Malaysian Personal Data Protection Act 2010, you have the right to:

  • Access and correct your personal data
  • Withdraw consent to data processing
  • Request deletion of your personal data (subject to legal obligations)

To exercise your rights, contact us at the details below.

8. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
However, please note that no online transmission or storage method is completely secure.

9. Links to Other Websites

Our website may include links to third-party websites.
We are not responsible for the privacy practices or content of those sites.
We encourage you to read their respective privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws, technologies, or our practices.
The updated version will be posted on this page with the revised date.

11. Contact Us

If you have any questions or requests regarding your personal data, please contact:

Dot2dot Digital Image Sdn. Bhd.
6, Jalan P2/6A, Bandar Teknologi Kajang, 43500 Semenyih, Selangor
📧 Email: [email protected]
🌐 Website: https://www.dot2dot.com.my